Responsiveness and responsibility.
Often our machines are part of complex, interlinked processes. Downtimes and delays are usually very costly. Therefore, we are committed to deliver spare parts or carry out repairs as quickly as possible.
With our international distribution and service network, we are always close to our customers, offering maximum service quality. Continuous streamlining of our own processes for the benefit of our customers is our goal.
Speed and Quality.
The capacity to supply Wacker Neuson original parts is vitally important to keep machines operational. Therefore, we have developed a perfect logistics system that enables us to supply the parts our customers need as quickly as possible through our network of subsidiary companies and dealers.
Our warehousing policy, coupled with maintaining a stock of spare parts even for older machines, guarantees that 90% of parts are available immediately and dispatched within a very short time.
Downtimes are kept to a minimum, thanks to the top quality and availability of our original spare parts and the knowledge and expertise of our service engineers.
Time is precious.
When a spare part is needed, every minute counts. Therefore, our distributors have online access for the ordering of parts a fast, straightforward delivery process is guaranteed.
To receive the latest operator or spare parts manual for your Wacker Neuson machine, please contact your local dealer.